Medrelief Support

Help for the Medrelief staff, doctor and patient apps.

Contact us

Our team responds to support requests Monday to Saturday, 9:00 am – 7:00 pm IST. We usually reply within one working day.

Email hi@medrelief.co.in Privacy: privacy@medrelief.co.in

Which app do you need help with?

Medrelief (staff) For laboratory and collection-centre staff — registration, billing, sample collection, result entry and report sign-off. Accounts are issued by your organisation; there is no public sign-up.
Medrelief Doctor For referring doctors — referred patients, reports you have been granted access to, and your referral statement. Sign in with your registered mobile number.
Medrelief Patient For patients — your lab reports, bills and receipts, and control over which doctors can view your results. Sign in with the mobile number registered at the centre.

Common questions

I forgot my password

Doctors and patients can reset from the app: tap Forgot password? Reset via OTP and follow the prompts sent to your registered mobile number. Staff should ask their centre administrator to reset the account.

I can't sign in

Check that you are using the mobile number registered with the centre (10 digits, no country code). If your doctor account was created recently, an administrator must verify it before you can sign in.

My report isn't showing yet

Reports appear once the laboratory has completed and signed off your tests. If your visit is still in progress, the report will appear automatically when it is ready.

How do I control who sees my reports?

In the patient app, open Sharing. You can grant access to a specific doctor and revoke it at any time. Revoking hides your reports from that doctor immediately.

Deleting your account or data

To request deletion of your account and associated data, email us from your registered address and we will confirm the request before processing it.

Reporting a problem

To help us resolve an issue quickly, please include: